The Ultimate Guide to Sawgrass Print Manager (2024)

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Have a Sawgrass printer? You can easily use Sawgrass Print Manager to print sublimation designs without any other software! Here’s an in-depth look at how to use this easy software, including how to print multiple sublimation designs on a single sheet of paper.

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One of the biggest benefits of having a Sawgrass sublimation printer is that its an entire “ecosystem” of products. You get the printer, ink, and software and they are all designed to work together (vs. a converted Epson printer, where you’re basically hacking together all the parts of the printing system). They even have paper if you want!

One of those pieces is Sawgrass Print Manager. Sawgrass actually has two software programs—Print Manager and Creative Studio. In today’s post I’m going to be going over Print Manager and everything it can do, and you can read all about Creative Studio Here.

Print Manager is a simple, easy-to-use software that’s perfect for beginners. No messing with Photoshop or InkScape or another design software program. It’s just a simple way to print your sublimation designs directly to the printer. You don’t even need internet!

Mac and PC programs are very similar. There is just a slightly different way to access Print Manager from the desktop. My post is for a Mac, but if you need PC instructions, you can see this post. Once you’re in Print Manager, the instructions are the same.

Visit my Amazon shopping list to find everything you need to get started with your Sawgrass printer!

Table of Contents

Video Tutorial for the Sawgrass Print Manager

Watch this video for an overview of Sawgrass Print Manager, or read on for a written tutorial!

Opening Sawgrass Print Manager

I highly recommend that you schedule an appointment with a Sawgrass onboarding team member so they can install both Print Manager and Creative Studio on your computer (this is a free service!). That way it’s installed correctly the first time and they can troubleshoot any issues.

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Once Print Manager is installed, you’ll see a “PM” icon in the upper right row of status icons. This means that Print Manager is installed on your computer and open. If you have it installed but you don’t see this icon, go to Applications and click on Sawgrass Print Manager (with the orange PM icon). Then “PM” icon should appear up in that row of status icons.

The Sawgrass Print Manager Dropdown

Once you see the PM icon, you can click it and see a dropdown menu of options.

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Let’s talk about what each of them do.

CreativeStudio: This is one way to access Sawgrass Creative Studio, which I mentioned before. This is a more robust design program with lots of options that I’ll be going into more in an upcoming post. (New Post: The Ultimate Guide to Sawgrass Creative Studio)

Open Local File: This menu item is how you open a PNG, JPG, or other file type in Print Manager. This is probably the menu item you’ll use the most, and we’ll go into it in a lot more detail below.

Pause Scanning: Pause scanning just stops Print Manager from looking for new files. Generally I don’t think you’ll need this tool.

Smart Folder Manager: In this screen you can create sub-folders within the Sawgrass Smart Folder on your desktop and set defaults. This is actually a pretty robust section of Print Manager but you’ll only need it if you’re working with a lot of files that have a lot of different settings. I am going to do a tutorial on this soon as well.

Printer Utilities: The printer utilities are similar to most other printers. You can check your ink levels, do a nozzle check to see if your printer has lines or gaps, and do a print head cleaning.

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There are also tabs for Primary Chart, Full-Page Bleed, and File Spooler. These three tabs are more than likely only going to be accessed if you’re having issues with your Sawgrass printer and one of their support team members asks you to print of some of these pages to help force more ink through the lines.

You can also add a new printer here, as well as look at basic printer settings and ALL of your system printers.

Options: Next up there are a bunch of options. Two you might want to use are Language and Units. If English isn’t your first language, there are a few other options there. And if you’d rather use metric measurements, you can change that as well.

Manage Page Sizes: As you’ll see, Print Manager has a bunch of standard page sizes in its dropdown menu. I almost always use 8.5″ x 11″ paper since it’s a standard sublimation paper size. But if for some reason you have a page size that’s not listed, you can create a custom page size in this menu.

Palette Manager: This is a tool that’s not applicable to the SG500 or SG1000 printer model—it’s for the larger professional printers. So you won’t use this.

Help: If you need support from Sawgrass, this is an easy way to access their team.

Quit: If for some reason you need to close Print Manager entirely, you can quit using this menu item.

Uploading Images Directly to Print Manager

Okay! Let’s go back to that second option in the dropdown: Open Local File. When you click on it, you can navigate to the file you want to open. Once you click the file, Print Manager will open.

You may or may not get this same red warning: one or more jobs do not fit current page layout settings. If you do get this warning, don’t worry, we’ll fix it!

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From here you’ll see a bunch of options, and tabs with even more options. Let’s go through everything!

Material Tab

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Substrate: One of the cool things about a Sawgrass printer is that you can choose your substrate and the printer will lay down the ink the best possible way for that particular substrate. There are quite a few options here.

Print Quality: The only print quality option is High Quality.

Paper: The only paper option is TruePix Classic. TruePix is Sawgrass’s sublimation paper. You can use other sublimation paper in your printer no problem, even with TruePix selected.

Source: I always use Tray 1 but if for some reason you’re using a different tray you can select it here.

Mirror: Finally at the bottom of this tab, you’ll see the Mirror option. You’ll always want to mirror your image so it’s correct when you transfer it to your blank. So leave this ticked unless you have some reason not to (very rare).

Layout Tab

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Layout Options: At the top of this tab are two options: “Preserve Layout From Designer” and “Print Manager Performs Layout.”

Preserve Layout From Designer is particularly good when the design you are using happens to be the same size as your paper. So if you have a design on an 8.5″ x 11″ sheet of paper, this option should work nicely and it won’t mess with your artwork at all. You’ll also notice that all the other options on this tab are grayed out and you can’t use them.

But if you select Print Manager Performs Layout, you get all those other options. This is most often what I choose when I’m working in Print Manager because it gives me a lot more flexibility.

Page Size: Here you can select your page size. I would say most users most of the time will use 8.5″ x 11″ (letter) or 8.5 x 14″ (legal) paper, but there are other options here as well.

Spacing: This adds white space back around your image. It’s not particularly useful if you have a single image on a page, but it IS helpful when you have multiple images on a page, which I’ll talk about more after we look at the Jobs tab.

Trim Whitespace: This removes any whitespace from around your image. Notice when I select this option, I can see a preview my image on my paper! This image actually has quite a large amount of whitespace in the original file, and it didn’t fit on the 8.5″ x 11″ paper I have selected. But Print Manager can trim that whitespace around the image, leaving me with just the image itself.

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Center: You can center your image on your page if you’d like. Sometimes this makes it easier to cut out.

Bleed Lines: There’s also an option to add bleeds, if that would help you trim your image. Bleed lines are a lot narrower than they look in Print Manager. It basically puts a thin black box right around the edge of your image so you know where to trim.

Impose Margins: And finally, there’s an “impose margins” option, which ads a bit of whitespace around the edge of your paper. This is good to keep checked because the printer can’t print edge-to-edge and imposing margins means that your image won’t be cut off.

Jobs Tab

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In the Jobs tab, you’ll see all of the images you’re printing. Right now, we just have one image, and its name, width, height, and number of copies is listed in the table on the left.

Size: You can change the width, height, and pixels below the image.

Copies: You can also change the number of copies. So if I make it two copies, I now have two cute cakes.

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Add More Images: If you click the plus sign below the Jobs table, you an upload another image to cut on this same piece of paper. Print Manager will rotate the image to try and save as much space as possible on the sheet. So in this instance, I uploaded a bubble tea image and it fit it on the left.

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This is GREAT for cutting out lots of small projects. You can upload up to seven different images at a time.

Now one thing I don’t love is that there is no extra space between the images. This makes it really hard to cut accurately for pressing. So you can go *back* to the Layout Tab and increase the spacing just a bit.

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You’ll notice that now there’s some space around each image, making them much easier to cut out. It also had to bump the bubble tea image to below the cakes because there wasn’t enough room to have it up at the top anymore.

Color Tab

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Color Mode: If you are printing photos of people, I suggest using the Photographic color mode. But for all others, I recommend Vivid.

Color Adjustment: Here you can change the “cast” of the colors. It won’t change the colors entirely, but if your image, for example, has a bit too much pink, you can move the slider toward the green a bit to help even out the colors.

There are also contrast, brightness, and saturation sliders that you can play around with if your image needs a bit of adjusting.

Other Tab

Print to File: Unless you are working with a member of the Sawgrass support team, you won’t use this option. It creates a .prn file which is used in diagnostics and troubleshooting.

Print from Print Manager

And that’s it! Once you hit the Print button, your project will be sent to your Sawgrass printer for printing!

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The Ultimate Guide to Sawgrass Print Manager (2024)

FAQs

Why isn't my Sawgrass print manager working? ›

If the printer is only showing as offline within SPM:

If this is case, we would first of all recommend restarting the PC and Printer. If the issue still persists resetting or reinstalling the Print Manager should resolve this. To Reset SPM, click the PM icon to display the PM menu> Help > Reset SPM.

How do I print with Sawgrass print Manager? ›

Open Local File
  1. First, click on the orange PM icon in the task tray (near the time on your start bar). ...
  2. In the PM menu, select Open Local File.
  3. From there, you will be able to choose the file you wish to print to your Sawgrass printer from your computer.
  4. Press the open button to send the design to your Print Manager.

Is PrintMate the same as PrintManager? ›

PrintMate is replacing Print Manager. It's an easy-to-use software that lets you to print directly to your Sawgrass printer and I'll be covering it in this post!

How to check ink levels on Sawgrass print Manager? ›

Click on the VPM in the system tray and select "Printer Utilities." Click on the top button shown below for ink levels/percentages. NOTE: If you have multiple Virtuoso printers, you may need to toggle between in the Printer/Product dropdowns.

Why is my print job not going through? ›

Print jobs get stuck in the queue when a device stops printing in the middle of a job. This can happen for a variety of reasons, from a sudden power outage, low ink, no paper, a paper jam to interference by third-party firewall software.

Why is printing not responding? ›

1: Check Printer Power, Cables, and Paper

Check that the correct paper is properly loaded into the printer and hasn't gotten jammed, wrinkled, or torn. Replacing damaged cables, plugging in loose or disconnected cables, and fixing paper jams as necessary may fix a printer that's not responding.

What is the difference between photographic and vivid Sawgrass? ›

Photographic - Color accuracy, realistic color is desired, and/or color matching is priority, such as when printing photographs or company logos, etc. Vivid - Color accuracy/ color matching is not as important and you would like to make the colors pop and appear slightly brighter on your sublimation product.

What is Sawgrass PrintMate? ›

PrintMate makes it easier than ever to create professional-quality sublimated products. With a user-friendly interface and advanced features, PrintMate streamlines your printing workflow, allowing you to achieve incredible print quality with minimal effort.

Can you use Sawgrass Print Manager with an Epson printer? ›

PC users can access the print manager for Sawgrass and Epson printers directly through Silhouette Studio. MAC users with an Epson sublimation printer can as well. The Sawgrass Print manager will pop up as an option. Note: Epson users can select the printer itself to launch the print manager.

Can you refill Sawgrass sg500 cartridges? ›

Step 4: How to Refill Sawgrass Ink Cartridges

Using the syringe and needle, draw ink from the bottle. Carefully inject the ink into the refill hole of the cartridge. Be cautious not to overfill. Wipe off any excess ink using a lint-free cloth.

When to change Sawgrass ink? ›

Our inks have an expiration of two years from when it is loaded into the cartridge. You don't have to worry about the quality of the ink going down before the expiration date, but we do recommend changing it out once it is expired. Expired ink can cause color issues and clogged nozzles.

How do you reset a Sawgrass ink cartridge after? ›

How To Reset Ink Cartridge
  1. Press the tiny reset button located beside the chip and hold for 10 seconds. Depending on the brand and model of the cartridge, you may not need to hold the button for 10 seconds, but it won't harm the cartridge so do it anyway just to be safe.
  2. Done.

Why is my print option not working? ›

If you're using a wired printer, make sure that the printer cable is properly connected from the printer to your PC. For wireless printers, check the wireless connection. Make sure the printer's wireless option is turned on and available.

Why is my ePrint not working? ›

Check the Wi-Fi or Ethernet connection on your printer, and ensure it has proper internet access. Double-check the printer's unique email address provided by HP ePrint. Any typos or errors in the email address could prevent the printer from receiving print jobs.

How do I enable printer management? ›

One of the simplest ways to launch Print Management is to open a Run command window, type printmanagement. msc, and click OK. This is the name of the Print Management file, which is in the %windir%\Windows\system32 folder.

Why is my printer head not working? ›

Printhead nozzles can become blocked over time, with ink residue building up and inhibiting ink flow. Cleaning your printhead is an efficient way to rectify this. This can often be done manually by removing the printhead assembly and gently cleaning it with a lint-free cloth dampened with isopropyl alcohol.

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